Refund policy

Last updated: October 25, 2026

Returns
Each painting is an original, one-of-a-kind work, and I want you to love it in your space. If it isn't right for you, you may request a return within 20 days of receiving it.

To be eligible, the artwork must be returned in the same condition you received it, with no punctures, tears, or marks on the painting, no nicks or scratches on the frame (if applicable), and in its original packaging. Proof of purchase is required.

Return shipping is the buyer's responsibility, and the painting must be fully insured for its purchase price while in transit. If shipping damage is confirmed, or you received the wrong item, return shipping costs will be reimbursed.

Custom framing and commissioned works are final sale.

How to start a return
Email Info@MorrisonRuralStudios.ca with your order number. If your return is approved, I'll send instructions on how and where to ship the painting. Artwork sent back without first requesting a return will not be accepted.

Damages and issues
Every painting is carefully packaged and photographed before shipping. Please inspect your order on arrival. If anything is damaged or you received the wrong item, contact me within 48 hours with photos of the artwork, the packaging, and the shipping box.

Please keep all original packaging until the issue is resolved, as the carrier may need to inspect it. I may request that the painting be returned for inspection. Damage claims reported after 48 hours, or without photos and packaging, may not be eligible.

Exchanges
The fastest way to get a different piece is to return the original and, once the return is approved, place a new order.

European Union and United Kingdom
If you are a consumer in the EU or UK, you may cancel your order within 14 days of receiving it, for any reason, unless an exemption applies. You must return the artwork within 14 days of notifying me. Eligible orders will be refunded, including standard delivery costs, within 14 days of receiving the returned artwork or proof that it has been sent.

Refunds
Once I receive and inspect your return, I'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 14 business days. Your bank may need extra time to post it. If more than 20 business days have passed since approval, please contact me at Info@MorrisonRuralStudios.ca.

This policy does not limit any rights you may have under applicable consumer protection laws.